Service and Support Policies
| Who are we: | MATTimekeeping Systems, manufacturer of shop floor control software for small job shops, founded in 1989. |
| What we sell: | EasiEST for Windows, an estimating and quoting program for the metalworking industry; |
| The MATTimekeeping System for Windows. | |
| How we sell: | Downloads and mail-order only. We have no salesmen. Products may be returned within 30-60 days for a full refund, less service and re-stocking charges. We can ship you the entire software package with a limited-use license, or you can download the package. Try out the real thing. If you return it, the charges are small. On-site installation is available for the MATTimekeeping System for Windows. |
| Service and support: | All products include free service and support for 60 days. Service, support and upgrade contracts are available. |
| Required equipment: | Windows-based computer or network . Shop-floor data collection requires separate network terminal(s) on the shop floor. Optional bar-code input is available. An ink-jet or laser (preferred!) printer is essential. In-house accounting program with order-entry module and ASCII export module required for automatic data transfer. |
| Networking: | Multi-user software compatible with most networks. |
| What we don't do: | Accounting. Payroll. Inventory. Purchasing. We make all of these functions easier, but they are not part of our software. |